Membership Archipelago Membership
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Frequently Ask Questions

How do I register Archipelago Membership
  • The membership can be downloaded in Google Play and iTunes
  • The registration should use Google Play ID and iTunes ID

How much does it cost to join Archipelago Membership
Archipelago Membership is free program

Where can I use the Archipelago membership?
The membership can be used at over 130 Archipelago International Hotels and 7 Hotel Brands; favehotel, NEO, Quest, Harper, Aston, Alana, and Kamuela

How do I make booking from Archipelago membership?
  • Open the apps and go to 'Book a Hotel' tab
  • Select your hotel and enter the dates
  • Press 'Start Booking' button
  • Select your room category and press 'Book'
  • Complete the personal data form, and press 'Book Now'

Who can use the Archipelago membership Card?
Android and iOS users

Does the holder of an Archipelago membership have to be a hotel guest to use the card?
All services and benefits can be redeemed during the stay, however, members can also redeem the F&B discount only if not staying.

Do Archipelago membership have an expiration date?
There is no expiration date for membership (but policies and benefits may change at any time without prior notice)

What should I do if I re-install Archipelago membership membership?
Data can be restored using your Google Play ID and iTunes ID.

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